Policy

1Acceptable use

Our services are intended for legitimate business purposes. You agree to use our VPS and dedicated server services only for lawful activities, in compliance with all applicable laws and regulations.

Prohibited:

• Illegal activities or content violating local or international laws
• Spam, phishing, or unsolicited commercial email
• Copyright infringement or intellectual-property violations
• Distribution of malware, viruses, or malicious software
• Network abuse or attacks on other systems
• Adult content or services in violation of applicable laws
• Gambling or betting services where prohibited
• Anything that could harm our infrastructure or other customers

2Service availability

We provide a 99.9% uptime guarantee. Our servers are housed at the UIH Internet Data Center in Bangkok, Thailand.

• 99.9% uptime guarantee on all hosting services
• 24/7 monitoring of all systems and infrastructure
• Redundant systems and backup power
• Maintenance windows announced in advance

3Data and backup

We provide remote backup solutions and encourage all customers to maintain their own backups.

• Customers are responsible for their own data and content
• Remote backup is available as an additional service
• Regular backups are strongly recommended
• We are not liable for data loss caused by customer actions

4Technical support

• Human technical support via email and phone
• Response within 24 hours for all inquiries
• Real root access provided to all customers
• Full control of your server within acceptable-use guidelines

5Billing and payments

• Fixed monthly pricing with no hidden costs
• Unlimited traffic included in every plan
• No charges based on usage, traffic, or resource consumption
• Additional IP addresses available at extra cost
• Payment due on the billing-cycle date

6Server configuration

• Full root access on all servers
• Choice of Linux operating system
• Install any software within legal bounds
• Custom configurations available on request

7International compliance

We serve customers globally and expect compliance with the laws of your own jurisdiction.

• Comply with local laws where you operate
• Respect international data-protection regulations
• Follow industry standards and best practices
• Regulatory compliance is the customer's responsibility

8Service termination

Service may be terminated for violation of these terms or for illegal activity.

• Violation of the acceptable-use policy
• Illegal activities or content
• Non-payment of fees
• Abuse of resources or infrastructure
• Notice is given except in cases of legal violation