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Frequently asked questions
Everything customers usually ask before ordering. Can't find your answer? Write to us — a real person replies within 24 hours.
General
What is VPSThai and how long have you been in business?
VPSThai.com is a VPS hosting and dedicated server provider in Thailand. We've been in the web hosting business for more than 10 years, providing VPS, VM and dedicated servers to businesses across Thailand and Southeast Asia. We're a small provider, proud of contributing to the success and growth of many online businesses.
Where are your servers located?
Our servers are housed at the UIH Internet Data Center in Bangkok, Thailand — a certified Tier 3 IDC with abundant fibre-optic links to other providers both domestically and internationally, ensuring optimal performance and connectivity.
What types of hosting do you offer?
- VPS hosting — virtual private servers with dedicated resources (V1, V2, V4, V8, F1, F4 plans)
- Dedicated servers — enterprise-grade hardware entirely yours (Business, Premium, Sports plans)
- Remote backup — reliable off-site backup for your data
- Custom configurations — tailored servers and VMs on request
Why host in Thailand instead of Singapore or elsewhere?
If your users are in Thailand or nearby, physics is on your side: servers in Bangkok mean single-digit-millisecond latency to Thai users and fast routes across Asia. Many international clouds route Thai traffic through Singapore or further — we don't.
Pricing & billing
What are your current plans and prices?
VPS plans:
- V1 — $79/mo · 1 vCPU · 4 GB RAM · 200 GB
- V2 — $89/mo · 2 vCPU · 8 GB RAM · 200 GB
- V4 — $99/mo · 4 vCPU · 8 GB RAM · 500 GB
- V8 — $129/mo · 8 vCPU · 16 GB RAM · 500 GB
- F1 — $159/mo · 4 vCPU · 16 GB RAM · 1 TB
- F4 — $179/mo · 8 vCPU · 32 GB RAM · 1 TB
Dedicated servers:
- Business — $199/mo · Xeon E6 · 8 GB RAM · 480 GB SSD
- Premium — $249/mo · 2 × Xeon 6-core · 16 GB RAM · 2 × 480 GB SSD
- Sports — $289/mo · 2 × Xeon 8-core · 32 GB RAM · 2 × 1 TB
Are there any hidden costs?
No. Every plan comes with unlimited, unmonitored, uncapped traffic. We operate on a fixed-price model for budget control — unlike cloud providers, we never bill hourly or on variable factors like traffic, RAM or CPU usage. The only optional extra is additional IP addresses, which carry a separate charge.
What payment methods do you accept?
We accept credit cards, PayPal and bank transfers. For specific options and details, see the payment page or contact us.
Technical
Do I get root access to my server?
Yes — real root access on both VMs and dedicated servers. Unlike the limited privileges in some cloud environments, you have full control: install any software, configure anything you need.
What operating systems are supported?
Any Linux distribution of your choice, on every plan — Ubuntu, Debian, AlmaLinux, Rocky Linux and others. Pick your OS during ordering, or tell us in the comments if you need something specific.
Do you provide backup services?
Yes. VPSThai also acts as a reliable remote backup destination, keeping your data safe and accessible whenever you need it. Contact us to set this up.
What uptime guarantee do you provide?
99.9%. The service runs 24/7, with stable and reliable bandwidth on both international and domestic Thai routes.
Is the IP address really fixed?
Yes — every server includes one dedicated public IP that stays yours. It's truly static, not the dynamic-until-you-pay-extra kind some cloud providers sell. Extra IPs are available for an additional charge.
Support & setup
How quickly can my server be set up?
- Standard setup: within the next working day after payment confirmation
- New server procurement: 3–4 days after receiving payment
What kind of technical support do you provide?
Human support — real engineers reachable by email or phone, not an automated system. You'll talk to people who understand your setup and can help personally.
How fast do you respond to support requests?
Within 24 hours of receiving your request, usually much sooner. For urgent technical issues, put "URGENT" in your subject line and we prioritise it.
Do you offer managed services?
Our standard service gives you full root access and control, but we also offer managed services and technical consultation. Contact us to discuss what you need.
Policies
What is your acceptable use policy?
Straightforward: don't do anything illegal. We support legitimate online businesses and expect all customers to use our services responsibly and within applicable laws. Full details are on the policy page.
Can I upgrade or downgrade my plan later?
Yes — plans can change as your needs evolve. Contact support to discuss upgrade or downgrade options.
Do you offer custom configurations?
Yes, we can build fully customised dedicated servers or VMs. Email us for a quote tailored to your requirements.
Still have a question?
Ask us directly — a real person replies within 24 hours.